A maintenance worker in a navy Tintswalo jacket and cap smiling in a workshop, hand tools hanging on the board behind him

Run frontline HR operations through WhatsApp

Welcome to the operations pillar of our workforce management platform for deskless teams. Run payslips, leave, queries, documents, time & attendance and more with Jem.

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Trusted by 200+ employers and 250,000+ deskless workers across Africa

Capital Hotel GroupCity LogisticsDefyEdgarsIllovo SugarKFCLeroy MerlinMeridian GroupOryxSeattle Coffee CompanyServestSpierStallion SecuritySwissportTharisa MineralsTiger Wheel & TyreTitanium SecuritasTrudaTwizzaWasteplan
The Jem Hub on a laptop, showing payslip batches listed by pay period with how many were delivered

Payslips: send payslips on WhatsApp

Deskless workers don't have email, don't download company apps and printing is unreliable. Jem delivers password-protected payslips on WhatsApp the moment payroll runs.

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The Jem Hub on a laptop, showing the Leave Inbox with no requests waiting to be reviewed

Leave: easy requests, real-time approval

Employees request leave on WhatsApp with a couple of taps and supporting documents attached. Managers and supervisors approve or decline in real time.

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The Jem Hub on a laptop, showing the Query Inbox with no queries waiting to be reviewed

Query Inbox: employee queries, streamlined

Employees query pay or documents through WhatsApp. They land in one tracked inbox on the Jem Hub, instead of managers' personal phones and corridor conversations.

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The Jem Hub on a laptop, showing the Documents screen with an upload panel and delivery counts

HR Documents: secure document sending

Timesheets & rosters, IRP5s, contracts and letters, delivered on WhatsApp and managed on Jem.

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Add-on

Time & Attendance

Employees clock in and out on WhatsApp. Managers and supervisors track attendance and get alerts in real time. Available as an add-on to any Jem plan.

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Security your board will sign off.

  • ISO 27001 certified
  • Meta Business Partner
  • POPIA compliant
  • Monitored by Sprinto
Seamless operations

Save hours each week with seamless document management, simpler recons and custom integrations.

The Jem Hub's Documents module: an overview panel reading 'Your documents, delivered to the right people' with an Upload documents button, four stat tiles for batches, documents matched, items needing attention and documents delivered to employees, and a 'Needs your attention' queue showing nothing outstanding

  • 90%

    frontline adoption after just three weeks

    McDonald's

  • 98%

    frontline adoption (rolling 12-month average)

    Securitas

  • 50%

    improvement in employee retention over 12 months

    Oryx

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Questions employers ask us

We already have an ESS portal or a company app. Why Jem?

Portals and apps ask a lot of a frontline worker: a download, storage space, data, another password. Most never get used. Jem lives on WhatsApp, which is already on the phone, and frontline adoption averages 85% across 200+ employers.

My employees get payslips and comms by SMS today. Why change?

SMS can't tell you who actually received anything, breaks every time an employee changes numbers, and can't deliver payslips in a BCEA-compliant format. Jem tracks delivery and reads on every message, re-authenticates employees automatically when numbers change, and is BCEA compliant.

My employees get payslips by email. Why WhatsApp?

Forgotten passwords, locked accounts, bounced mails and junk folders. Every one becomes a payroll query. WhatsApp is already on the phone, already open and already understood.

Can we implement Jem while migrating payroll systems?

Yes. Jem works alongside all payroll systems, so payslips keep reaching employees on WhatsApp with no changes to your existing payroll.

How long does setup take?

A 30-minute onboarding call, then you send us your employee data and we handle the rest. Live within two business days, with about two hours of input from your side.

Ready to run your workforce with Jem?

Forget long implementations and expensive consultants. Give us two days to set you up and we'll give you back weeks of your time.

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